Privacy policy.

1. Introduction

At Pureganic Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.ochaia.co.uk) and purchase our products. By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect and process the following personal data:

2.1. Information You Provide to Us

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information, and order details.

  • Communication: If you contact us via email, phone, or our website, we may collect your contact details and the content of your communication.

2.2. Automatically Collected Information

  • Website Usage Data: We collect information about how you interact with our website, including your IP address, browser type, device information, and pages visited.

  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and track website activity.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery updates.

  • Customer Support: To respond to inquiries and provide customer support.

  • Marketing and Promotions: To send promotional emails and offers (with your consent). You can opt out at any time.

  • Improving Our Website: To monitor website performance and improve user experience.

  • Legal Compliance: To comply with legal obligations and prevent fraud or illegal activities.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Obligation: To fulfill orders and provide services.

  • Legitimate Interests: To improve our services and communicate with you.

  • Consent: For marketing communications, where consent is required.

  • Legal Compliance: To meet legal obligations.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Third-party service providers who assist with payment processing, shipping, and website hosting.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order and transaction data: 7 years (for accounting and tax compliance).

  • Marketing data: Until you opt out.

  • Customer inquiries: 1 year after the inquiry is resolved.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access Your Data: Request a copy of your personal information.

  • Correct Your Data: Request correction of inaccurate or incomplete data.

  • Erase Your Data: Request the deletion of your personal data.

  • Object to Processing: Object to the processing of your data for marketing purposes.

  • Data Portability: Request a transfer of your data to another service provider.

📩 To exercise your rights, contact us at: contact@ochaia.co.uk

8. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality and user experience.

  • Track website analytics and performance.

  • Offer personalized marketing.

You can manage cookie preferences through your browser settings.

9. Security Measures

We implement appropriate security measures to protect your personal data, including:

  • Encryption: Secure encryption of payment and personal information.

  • Access Control: Restricted access to authorized personnel only.

  • Regular Monitoring: Regular security audits and updates.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. International Data Transfers

If we transfer your personal data outside the UK, we ensure adequate safeguards are in place, in accordance with data protection laws.

12. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

13. Updates to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: contact@ochaia.co.uk
🌐 Website: www.ochaia.co.uk