Terms of service.

1. Introduction

Welcome to Ochaïa Pureganic Ltd. These Terms and Conditions govern your use of our website, www.ochaia.co.uk, and your purchase of products from our online store. By accessing or using our site, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. Definitions

  • “We”, “Us”, “Our” refers to Pureganic Ltd.

  • “You”, “Your” refers to the customer or website user.

  • “Products” refers to the matcha tea, tea sets, and other premium tea-related products sold on our website.

  • “Website” refers to www.ochaia.co.uk.

3. Eligibility

  • You must be at least 18 years old to make a purchase on our website.

  • By placing an order, you confirm that all information provided is accurate, complete, and valid.

4. Orders and Payments

  • Order Confirmation: Upon placing an order, you will receive an email confirming your purchase. This does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraudulent activity.

  • Payment: We accept payments via major credit/debit cards and Apple Pay. All payments must be made in GBP (£).

  • Pricing: All prices are listed in GBP and include VAT where applicable. Shipping costs are calculated at checkout.

5. Shipping and Delivery

  • Shipping Areas: We currently deliver to the UK only.

  • Delivery Time: Standard delivery takes 3-5 business days. Express delivery takes 1-2 business days. Delivery times are estimates and not guaranteed.

  • Shipping Costs: Shipping rates are displayed at checkout. Free delivery may be offered for orders above a certain amount, as specified on the website.

  • Lost or Delayed Shipments: If your order does not arrive within the estimated timeframe, please contact us at contact@ochaia.co.uk.

6. Returns, Refunds, and Exchanges

  • Returns Policy: You may return unopened and unused products within 14 days of delivery for a full refund. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

  • Faulty or Incorrect Items: If you receive a defective or incorrect product, please notify us within 7 days of delivery with a description and photo evidence. We will offer a replacement or refund.

  • Refund Processing: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

7. Cancellations

  • You may cancel your order before it is shipped. Once dispatched, the return policy applies.

  • To cancel an order, contact us at [Insert Email] as soon as possible.

8. Product Information

  • We aim to display accurate product descriptions and images. However, slight variations in colour or appearance may occur.

  • Our matcha and other products are not intended to diagnose, treat, cure, or prevent any medical conditions.

9. Intellectual Property

  • All content on the website, including logos, images, text, and graphics, is the intellectual property of Ochaïa Ltd and protected by copyright law.

  • You may not reproduce, distribute, or use any content without written permission from Pureganic Ltd.

10. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability is limited to the amount paid for the product in question.

11. Privacy and Data Protection

  • We comply with UK GDPR and Data Protection Act 2018.

  • Your personal information is used solely for order processing and communication.

  • For more details, see our Privacy Policy.

12. Force Majeure

  • We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to natural disasters, strikes, and supplier issues.

13. Governing Law

  • These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

14. Amendments

  • We reserve the right to update these terms at any time. Changes will be posted on the website with the effective date.

15. Contact Information

For any inquiries, please contact us at:
📧 Email: contact@ochaia.co.uk
🌐 Website: www.ochaia.co.uk